What is IssueTrak?

IssueTrak is a software package that allows us to track, monitor, assign and keep inventory of MCCs network hardware and software. It also tracks any issues or "work orders" that occur involving these assets. The software also has some reporting tools and query options that provide specific information regarding the types of issues our network is experiencing.

IssueTrak is now known as Global Support Software (GSS).

What does IssueTrak do for MCC?

Issues or “work orders” are created and assigned to technicians in IssueTrak. Once a technician completes a task, they update the information in the software as to what was done and either closes or notes further service required on the issue.

The submitter, the creator and the assignee all receive an email upon creation of an issue and then also notified when an issue has been updated and closed. The issues are updated real-time as they are submitted and as work is accomplished by the techs, so the status of an issue is always available at hand.

At this time, we are currently piloting this program with the Applied Science building staff along with Network Services staff as issue submitters. Eventually the plan is to allow all college employees to be able to submit issues for themselves.

If you are one of the pilot users of IssueTrak, please contact Cheryl at 8077 for questions.