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Medical Assistants

Medical Assistants

Description

Perform administrative and certain clinical duties under the direction of a physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.

Skills

  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coordination - Adjusting actions in relation to others' actions.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Instructing - Teaching others how to do something.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Speaking - Talking to others to convey information effectively.
  • Time Management - Managing one's own time and the time of others.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
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Knowledge

  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
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Tasks

  • Authorize drug refills and provide prescription information to pharmacies.
  • Clean and sterilize instruments and dispose of contaminated supplies.
  • Contact medical facilities or departments to schedule patients for tests or admission.
  • Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
  • Change dressings on wounds.
  • Explain treatment procedures, medications, diets, or physicians' instructions to patients.
  • Greet and log in patients arriving at office or clinic.
  • Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
  • Inventory and order medical, lab, or office supplies or equipment.
  • Interview patients to obtain medical information and measure their vital signs, weight, and height.
  • Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.
  • Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.
  • Perform routine laboratory tests and sample analyses.
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
  • Prepare and administer medications as directed by a physician.
  • Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
  • Record patients' medical history, vital statistics, or information such as test results in medical records.
  • Set up medical laboratory equipment.
  • Show patients to examination rooms and prepare them for the physician.
  • Schedule appointments for patients.
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Work Activities

  • Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
  • Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.
  • Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
  • Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
  • Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
  • Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
  • Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.
  • Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
  • Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
  • Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
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Personality Traits

  • Achievement/Effort: Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Adaptability/Flexibility: Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Analytical Thinking: Job requires analyzing information and using logic to address work-related issues and problems.
  • Attention to Detail: Job requires being careful about detail and thorough in completing work tasks.
  • Concern for Others: Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Cooperation: Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Dependability: Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Independence: Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Initiative: Job requires a willingness to take on responsibilities and challenges.
  • Innovation: Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Integrity: Job requires being honest and ethical.
  • Leadership: Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Persistence: Job requires persistence in the face of obstacles.
  • Self Control: Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Social Orientation: Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.
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Related Careers

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