Alerts & Outages

To minimize disruptions, ISS monitors the health of IT systems and services. Should a service interruption occur, a notification will be posted to Tech Support. Past, resolved issues, are listed below.

Types of Alerts, Symbols & Descriptions

Types of alerts with symbols and descriptions
Alert Type Alert Symbol Alert Description
Normal Service Normal Service is functioning as expected.
Degraded Degraded Service Some service functions are downgraded. The service may still be used; however, some items may not work as expected.
Outage Service Outage Service is no longer functioning and is unusable.
Scam Scam Alert v2 Scam alert received. Be aware.
Maintenance Maintenance Service may not work as expected, during this time. Scheduled maintenance is published on Maintenance.

August

  1. 8/7/25: Softdocs Etrieve Degraded
    • 8:41 AM: This issue is RESOLVED.
    • 8:06 AM: ISS staff are working on an issue logging into Softdocs Etrieve.

July

  1. 7/22/25: SharePoint (sharepoint.mclennan.edu) Outage
    • 11:59 AM: This issue is RESOLVED.
    • 9:22 AM: ISS staff are working on an issue that caused SharePoint to go down.
  2. 7/21/25: SharePoint (sharepoint.mclennan.edu) Degraded
    • 10:38 AM: SharePoint will only be available via VPN (virtual private network) and from on campus until further notice.
  3. 7/17/25: Internet Outage
    • 12:02 PM: This issue is RESOLVED.
    • 11:48 AM: ISS staff are investigating an internet outage.
  4. 7/16/25: Emails Outside MCC Degraded
    • 10:32 AM: This issue is RESOLVED.
    • 9:36 AM: The vendor reported a fix has been implemented. We are beginning to see email from external sources trickle in. When email outages happen an incredible queue builds and it can take some time for that queue to empty. Some tests have shown it to take more than 15-minutes to receive email right now. And, older email could take as long as an hour.
    • 8:55 AM: Barracuda (our vendor) is having a major outage in four regions including ours. We are monitoring the situation.
    • 8:44 AM: ISS staff are investigating an issue with emails coming from outside of MCC not being delivered.
  5. 7/14/25: Informer Outage
    • 8:33 AM: This issue is RESOLVED.
    • 8:08 AM: ISS staff are investigating the log in issue with informer.
  6. 7/8/25: Informer Outage
    • 11:09 AM: This issue is RESOLVED.
    • 10:19 AM: ISS staff are working on a log in issue with Informer. We have engaged the vendor.
  7. 7/7/25: Softdocs Etrieve Degraded
    • 11:48 AM: This issue is RESOLVED.
    • 9:11 AM: ISS staff are investigating an issue with some Softdocs Etrieve forms not loading information for some fields. We have engaged the vendor.
  8. 7/4/25: Authentication Outage
    • 1:43 AM: This issue is RESOLVED.
    • 1:26 AM: ISS staff are investigating an issue preventing people from logging into several services including Brightspace, Softdocs Etrieve, and Pharos 360 (Insight).

June

  1. 6/11-6/12/25: Highlander Ranch Power Outage
    • 6/12; 5:05 PM: Power and network is restored. This issue is RESOLVED.
    • 6/11; 8:19 PM: There is a power outage at the ranch and the battery backups have been exhausted. They are without power and the network is also down.
  2. 6/4/25: Informer Outage
    • 8:25 AM: This issue is RESOLVED.
    • 7:31 AM: ISS staff are investigating issues Informer.

Last updated: 9/10/2025

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