Alerts & Outages

9/12/24:  SSO Server (idp.mclennan.edu) Outage

• 807 am. This issue is RESOLVED.
• 745 am.  ISS staff have identified an issue preventing students and staff from logging into services using the idp.mclennan.edu single sign on server (SSO). We are working on the issue. ISS will report when services are restored.
  • The following services are affected: Award Spring, Evaluation Kit (Watermark), EZProxy, Guardian Conduct, KnowBe4, LinkedIn Learning, Registerblast, SPOL, Upswing, The Atlantic, Parchment, Cadence, Cascade CMS, Comevo 

9/5/24: Campus Network Outage

• 148 pm. This issue is RESOLVED.
• 125 pm. Remediation is almost complete. The following buildings are still affected: 
  • Math (MATH) and Wellness & Fitness (WF)
• 102 pm. Remediation continues. The following buildings are still affected: 
  • Cameron Drive Parking Garage (CD PG)
  • Community Services Center (CSC) Cosmetology
  • Learning Technology Center (LTC)
  • Math (MATH) and Wellness & Fitness (WF)
• 1254 pm. Remediation continues. The following buildings are still affected: 
  • Cameron Drive Parking Garage (CD PG)
  • Community Services Center (CSC) Cosmetology
  • Learning Technology Center (LTC)
  • Math (MATH) and Wellness & Fitness (WF)
• 1221 pm. Remediation continues. The following buildings are still affected: 
  • Ball Performing Arts Center (BPAC)
  • Cameron Drive Parking Garage (CD PG)
  • Community Services Center (CSC) Cosmetology
  • Learning Technology Center (LTC)
  • Math (MATH), Wellness & Fitness (WF)
  • Music and Theater Arts (MTA)
  • Student Services (SS)
• 1150 am. ISS staff continue remediation buildings. The following buildings are still affected: 
  • Ball Performing Arts Center (BPAC)
  • Cameron Drive Parking Garage (CD PG)
  • Community Services Center (CSC) Cosmetology
  • Enrollment Services Center (ESC)
  • MCC Foundation (MCCF)
  • Health Professions (HP)
  • HP Nursing (HPN)
  • Liberal Arts (LA)
  • Lecture Hall (LH)
  • Learning Technology Center (LTC)
  • Michaelis Academic Center (MAC)
  • Music and Theater Arts (MTA)
  • Math (MATH), Wellness & Fitness (WF)
  • Student Services (SS)
• 1118 am. ISS staff have determined the cause, and remediation is underway. We do not have an estimated time to resolution. Staff are working as fast as possible.
• 1057 am. ISS staff are investigating reports of a campus network outage. The following buildings are affected: 
  • Administration (ADM)
  • Ball Performing Arts Center (BPAC)
  • Business Technology (BT)
  • Cameron Drive Parking Garage (CD PG)
  • Community Services Center (CSC) Cosmetology
  • Enrollment Services Center (ESC)
  • MCC Foundation (MCCF)
  • Health Professions (HP)
  • HP Nursing (HPN)
  • Liberal Arts (LA)
  • Lecture Hall (LH)
  • Learning Technology Center (LTC)
  • Michaelis Academic Center (MAC)
  • Music and Theater Arts (MTA)
  • Mathematics (MATH), Wellness & Fitness (WF)
  • Student Services (SS)

8/16-8/30/24: Fraud Alert: Increase in Scam Emails

ISS Staff are detecting an increase in scam emails. Fraudsters are targeting McLennan Community College (MCC) students with a false job opportunity for student interns. The fraudulent email is not from MCC. Do   NOT  respond to the email or text the number in the message.

The Cybersecurity Team   strongly  advises employees and students to contact relevant departments by telephone for verification.   STAY VIGILANT.

If you have responded to the fraudulent email and feel you have been victimized,  please contact the  MCC Police Department  at (254) 299-8860 to report the crime.

8/9-8/30/24: Fall Brightspace Access

New Students: Access to Brightspace may be delayed for up to two (2) business days after registration.

Course changes  (late registration, registration on the 1st day of class, late enrollment and course add/change/drop) may take up to two (2) business days to update/show in Brightspace.

5/15-8/30/24: Highlander Ranch Degraded

• 8/30; 1250 pm. Issue RESOLVED
• 8/21; 832 am. Highlander Ranch remains in a degraded status. See Tech Support for the latest updates.
• 8/19; 1033 am. Maintenance completed on 8/16/24. Highlander Ranch remains in a degraded status. More equipment was damaged than originally known. Vendor is preparing quote for additional equipment.
• 8/5; 248 pm. Maintenance scheduled 8/16/24.
• 6/21; 1227 pm. Vendor is waiting for materials to arrive.
• 6/15; 425 pm. ISS received a quote to replace the affected equipment.
• 6/6; 949 am. ISS is waiting on a quote, from vendors, to restore the primary circuit.
• 5/23; 743 am. Highlander Ranch remains in a degraded status
• 5/20; 1042 am. Highlander Ranch remains in a degraded status.
• 5/15; 525 pm. Highlander Ranch upgraded from outage to degraded status.

8/9: MyMCC Degraded

• 832 am. Issue RESOLVED.
• 802 am. ISS Staff are investigating. People can login but some information is taking a long time to load or not loading at all.

8/1/24: Softdocs Etrieve Maintenance Reminder

Friday, August 2nd, scheduled maintenance will cause Softdocs Etrieve to be down from 2-4pm. During this time, all users will be unable to access the system.

8/1/24: Cadence Mongoose Outage

• 414 pm. This issue is RESOLVED
• 338 pm. Issue identified; the vendor is engaged.
• 323 pm. ISS staff are investigating an outage with Cadence Mongoose. 

7/30/24: SSO Server (idp.mclennan.edu) Outage

• 750 am. This issue is RESOLVED
• 731 am. ISS staff have identified an issue preventing students and staff from logging into services using the idp.mclennan.edu single sign on server (SSO). We are working on the issue. We have no ETA on a fix.
  • The following services are affected: Award Spring, Evaluation Kit (Watermark), EZProxy, Guardian Conduct, KnowBe4, LinkedIn Learning, Registerblast, SPOL, Upswing, The Atlantic, Parchment, Cadence, Cascade CMS, Comevo 

7/29/24: Softdocs Etrieve Outage

• 250 pm. This issue is RESOLVED
• 214 pm. ISS staff are working with the vendor to restore services to Softdocs Etrieve. When attempting to login, many users are reporting the truck GIF with the message, "Sorry, the site is currently down". ISS Staff will report when services are restored. 

7/23/24: SSO Server (idp.mclennan.edu) Outage

• 338 pm. This issue is RESOLVED
• 244 pm. ISS staff have identified an issue preventing students and staff from logging into services using the idp.mclennan.edu single sign on server (SSO). We are working on the issue. We have no ETA on a fix.
  • The following services are affected: Award Spring, Evaluation Kit (Watermark), EZProxy, Guardian Conduct, KnowBe4, LinkedIn Learning, Registerblast, SPOL, Upswing, The Atlantic, Parchment, Cadence, Cascade CMS, Comevo
  • Next update: 345 pm. 

7/19/24: Softdocs Etrieve Outage

• 140 pm. This issue is RESOLVED
• 814 am. ISS staff and the vendor are working to restore access to Softdocs Etrieve. The vendor reports this issue is due a world wide outage affecting many services. More news about the outage: https://apnews.com/live/internet-global-outage-crowdstrike-Microsoft-downtime.

7/8-7/15/24: Summer II Brightspace Access

New Students: Access to Brightspace may be delayed for up to three (3) days after registration.

Course changes (late registration, registration on the 1st day of class, late enrollment and course add/change/drop) may take up to three (3) business days to update/show in Brightspace.

7/10/24: Outbound Long Distance Calling Outage

• 1045 am. This issue is RESOLVED
• 10 am. ISS staff are investigating an issue with making long distance calls. We are able to receive long distance calls.

7/9-7/10/24: Outbound Long Distance Calling Outage

• 7/10; 732 am. This issue is RESOLVED
• 7/9; 203 pm. ISS staff are investigating an issue with making long distance calls. We are able to receive long distance calls. The vendor has been engaged.