Alerts & Outages

To minimize disruptions, ISS monitors the health of IT systems and services. Should a service interruption occur, a notification will be posted to Tech Support. Past, resolved issues, are listed below.

Types of Alerts, Symbols & Descriptions

Types of alerts with symbols and descriptions
Alert Type Alert Symbol Alert Description
Normal Service Normal Service is functioning as expected.
Degraded Degraded Service Some service functions are downgraded. The service may still be used; however, some items may not work as expected.
Outage Service Outage Service is no longer functioning and is unusable.
Scam Scam Alert v2 Scam alert received. Be aware.
Maintenance Maintenance Service may not work as expected, during this time. Scheduled maintenance is published on Maintenance.

March

  1. 3/30/26: Cadence Mongoose Outage
    • 9:30 AM: This issue is RESOLVED.
    • 8:27 AM: ISS staff have identified an issue preventing people from logging into Cadence Mongoose. We are engaging the vendor.
  2. 3/24-3/30/26: Ricoh Printing Degraded
    • 3/30: This issue is RESOLVED.
    • 3/26, 7:18 AM: ISS has implemented a solution for printing to Ricoh printers. When selecting a print destination, your new default should be \\PapercutSvr26\Ricoh-Printers. You should also notice that the interface of each Ricoh printer is slightly different. This is normal due to firmware updates.
    • 3/25, 12:09 PM: We are still experiencing several issues with the Ricoh printers, and we are in contact with the vendor. We apologize for this inconvenience.
    • 3/24, 8:56 AM: ISS is receiving reports that certain Ricoh printers are not working. We are investigating the root cause and will report more information as it becomes available.
  3. 3/17/26: Guest WiFi Outage
    • 2:47 PM: This issue is RESOLVED.
    • 1:27 PM: ISS staff are investigating reports of users unable to connect to the Guest WiFi network. Updates will be sent as more information becomes available.
  4. 3/16/26: Michaelis Academic Center (MAC) Network Outage
    • 2:43 PM: This issue is RESOLVED.
    • 11:18 AM: ISS staff are investigating issues with the Network at the Michaelis Academic Center (MAC) affecting the internet, telephones, Wi-Fi and printing.

February

  1. 2/23/26: Microsoft Online Duo Gateway Timeout and Phone Call Authentication Issue (Degraded)
    • 1:27 PM: This issue is RESOLVED.
    • 10:51 AM: Cisco Duo has deployed a fix for the 504 Gateway timeout error. ISS staff has tested and all appears to be working now. We will continue to monitor the issue.
    • 9:45 AM: Cisco Duo has alerted ISS staff about two current issues they are working to resolve. 1. 504 Gateway timeout errors when accessing Microsoft Online (Entra, Outlook) during Duo MFA prompts. 2. Abnormal phone call authentication success rate. Core applications, including the New Outlook and mobile apps, remain operational at this time. We will continue to monitor the issues and will update everyone when Cisco has implemented a fix.
  2. 2/13/26: Softdocs Etrieve Degraded
    • 4:11 PM: This issue is RESOLVED.
    • 10:18 AM: The vendor confirmed there is an issue and they are working on it. People may have issues logging into Softdocs Etrieve intermittently.
    • 10:02 AM: ISS staff are investigating reports that some people have been unable to login to Etrieve Softdocs. You may have intermittent access.We have engaged the vendor.

Last updated: 4/1/2026

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