Campus Complaints

McLennan Community College provides polices and procedures to resolve complaints or grievances regarding discrimination, sexual misconduct or other alleged violations of law or college policies. Each policy outlines informal processes to foster prompt resolution of complaints or grievances. This includes discussing the issue directly with the individual(s) involved in the grievance, her or his immediate supervisor and, if necessary, the appropriate Dean or Vice President. If the complaint is not resolved informally, the complainant may initiate formal complaint procedures.

Policies related to these complaints can be found at https://pol.tasb.org/PolicyOnline?key=858 or:

• • Students:
    • FFDA - Freedom from Discrimination, Harassment, and Retaliation: Sex and Sexual Violence
    • FFDB - Freedom from Discrimination, Harassment, and Retaliation: Other Protected Characteristics
  • Employees:
    • DIAA - Freedom from Discrimination, Harassment, and Retaliation: Sex and Sexual Violence
    • DIAB - Freedom from Discrimination, Harassment, and Retaliation: Other Protected Characteristics
  • Public:
    • GB - Public Complaints and Hearings
  • Nondiscrimination Procedure: http://www.mclennan.edu/employees/policy-manual/docs/E-XXXIV.pdf

To file a complaint, please review the appropriate policy above and complete the form below:

• Student Complaints: https://mclennan.guardianconduct.com/incident-reporting?incident_type=Student Complaint
• Employee Complaints:  https://mclennan.guardianconduct.com/incident-reporting?incident_type=Employee Complaint
• Public Complaints: https://mclennan.guardianconduct.com/incident-reporting?incident_type=Public Complaint

If you have completed the respective process and feel that your complaint remains unresolved and all other options are exhausted, you may file a student complaint through The Texas Higher Education Coordinating Board (THECB) https://www.highered.texas.gov/student-complaints/. McLennan Community College is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA). For students enrolled in fully online academic programs, the student may appeal institution decisions on complaints (not concerning grades or student conduct) with NC-SARA policies and procedures site. 

Rules for the THECB's Student Complaint Procedure can be found under TAC, Sections 1.110 — 1.120.

Additionally, student complaints may be submitted to the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) https://sacscoc.org/app/uploads/2020/01/ComplaintPolicy-1.pdf. SACSCOC complaints will "only address significant, documented, alleged non-compliance with the SACSCOC accreditation standards, policies or procedures. Complainants are expected to have attempted to resolve the issue through the institution's complaint processes before filing a complaint with SACSCOC. The SACSCOC complaint process is not intended to be used to involve the Commission in disputes between individuals and member institutions or to cause the Commission to interpose itself as a reviewing authority in individual matters; nor does the policy allow the Commission to seek redress on an individual's behalf. The primary purpose of the SACSCOC complaint procedure is to acquire valuable information regarding an accredited institution's possible non-compliance with accreditation standards, policies and procedures rather than to resolve individual disputes."