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Active Shooter Incidents



If possible, exit the building or area immediately. Notify others you encounter of the danger. Call 8911 for help.



Inform the dispatcher of the following:

  • That there is an emergency
  • The location of the incident
  • What is happening
  • How many people are involved (victims and shooters)
  • Your name, location and phone number. The dispatcher may ask you to remain on the line until officers arrive on the scene. Be sure you are in a safe location.

If you cannot safely exit the building, the following is recommended:

  • Shelter-in-place
  • Notify others you encounter of the danger.
  • Keep quiet and do not answer the door.
  • Call 8911.

Inform the dispatcher of the following:

  • That there is an emergency
  • The location of the incident
  • What is happening
  • How many people are involved (victims and shooters)
  • Your name, location and phone number.

Stay put until the police can get to you, unless the level of danger is increasing.

Stay off the phone so that the dispatcher can contact you with information. Please be aware that if you are safely locked in an office or classroom, police officers may take some time to get to you. This is because the officers will be actively deployed to stop the threat. The fact that you may not hear or see officers right away may mean you are away from the immediate danger. Once rescued, follow the instructions of the police as they guide you to safety.

Video produced by the City of Houston