Tech Support

Current Alerts & Outages

9/18-9/22/25: Help Desk Ticket System (KACE) Degraded 

• 8:59 AM: KACE is still degraded. If you need assistance, please call 254-299-8077 or stop by LTC 210. Helpdesk@mclennan.edu emails will be received but could be delayed. 
• 9/22, 8:03 AM: ISS has restored the system from the most recent full backup. This means about one week of data has been lost. The system is running, but we are still experiencing issues when applying the required security certificate. Testing was completed over the weekend, and we are meeting with our vendor this morning. A critical patch also needs to be installed; expect possible disruptions. All normal methods of contacting Help Desk are working. 
• 9/20, 10:16 AM: KACE is back online with a status of degraded. 
• 9/19. 8:19 AM: ISS has been working with our vendor and some data is corrupted beyond repair. We are still working towards a solution to fully restore services. Please continue to call 254-299-8077 for support.
• 9/18, 7:05 AM: ISS staff are investigating an issue with our ticketing system. If you need assistance, please call 254-299-8077 or stop by LTC 210. Currently, emails will not be received. If you have previously put in a ticket, we are attempting a restore of our systems, but some data may be lost. We are sorry for the inconvenience and will send an update when we have more information or if the issue has been resolved.

9/22/25: Webmail Access

• There was an outage on 9/20. You may need to quit Outlook or your mobile application and try again. You may also be asked to reenter your username and password.

More information on Alerts & Outages or Maintenance