Medical administrative assistants (also called medical office assistants/medical secretaries) are critical in keeping healthcare offices running smoothly, and also play an important role in the patient experience. Their duties include maintaining the reception area, welcoming patients and visitors, scheduling appointments, gathering demographic information, verifying insurance eligibility, obtaining prior authorizations, collecting co-payments, and communicating via the phone and patient portal. This course will prepare you for positions working alongside medical providers performing these administrative duties. Upon completion, you will be prepared for the Certified Medical Administrative Assistant (CMAA) national certification exam offered by the National Healthcareer Association (NHA). Exam fee is included in tuition.
