Past Maintenance
Maintenance completed, over the last 3 months, is listed below.
March 2024
Saturday, March 2 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Tuesday, March 5 | 8 AM - 4 PM | Disruptive
Power Switch Maintenance
- Maintenance will be performed on a main power switch and will cause power to be disrupted for all campus sites, including: Main Campus, MCC Foundation, ESEC, Highlands Gym, and Highlander Ranch.
- Disruptive for the following services:
- Brightspace
- Employee Email
- Phones
- All Help Desk Tickets (KACE), submitted during this time, may be lost without a response.
Saturday, March 9 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Saturday, March 16 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Wednesday, March 20 | 8 AM - 4 PM | Disruptive
Emergency Call Boxes (Highlander Drive Parking Garage) Maintenance
- The emergency call boxes in the Highlander Drive Parking Garage (HDPG) will be updated from analog to Session Initiation Protocol (SIP).
- Disruptive for the HDPG emergency call boxes only.
Saturday, March 23 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Friday, March 29 | 2 AM - 11 AM | Disruptive
Colleague, Self-Service, & WebAdvisor Maintenance
- Ellucian software has released updates and patches to deliver mandated changes surrounding the FASFA process. This also includes an operating system (OS) upgrade for the Colleague Server to accommodate these changes.
Saturday, March 30 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
February 2024
Thursday, February 1 | 5 PM - 515 PM | Non-Disruptive
Email Services Emergency Maintenance
- ISS Staff have identified an issue with employee email services and a maintenance is needed.
Saturday, February 3 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Monday, February 5 | 12 PM - 4 PM | Non-Disruptive
DHCP Server Maintenance
- ISS staff will be performing upgrades to the server related to DHCP. These upgrades ensure continue stability, security, compliance, and reliability.
Saturday, February 10 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Friday, February 16 | 9 PM - 930 PM | Disruptive
Wireless Network Maintenance
- Maintenance will be performed to our wireless network configuration to resolve wireless connectivity issues.
- During the maintenance period, all wireless users and devices will lose connection. Users and devices are expected to reconnect automatically. These wireless changes are not expected to affect wireless reconnection when returning to campus.
Saturday, February 17 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Tuesday, February 20 | 5 PM - 515 PM | Disruptive
Student Wireless Network Maintenance
- ISS staff have identified an issue with the Student WiFi Network and are performing maintenance to fix the issue.
Saturday, February 24 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
January 2024
Saturday, January 6 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Saturday, January 13 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Saturday, January 13 | 7 PM - 11 PM | Non-Disruptive
Self-Service, Colleague, and WebAdvisor Maintenance
- The Ellucian software updates and patches deliver resolutions for several change requests, new forms, new or updated programs. Please review the Patch Doc for information regarding the patch and task assignments.
- People accessing these systems, during this time, could see slower responses, inconsistent or incorrect display data, and/or page load failures.
Saturday, January 20 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Monday, January 22 | 1 PM - 115 PM | Non-Disruptive
Microsoft Outlook Maintenance
- ISS staff will be removing a temporary fix to address the Outlook employee email issue. When the temporary fix is removed, some people will begin seeing quota warning banners in Microsoft Outlook. Source for permanent fix: Full Mailbox Warning on Unlimited Mailbox
- If you see this warning, please contact the Help Desk. An ISS team member will work with you to implement the permanent fix.
Monday, January 22 | 8 PM - 12 AM | Disruptive
SharePoint Server Maintenance
- ISS staff will be performing upgrades to the server related to SharePoint. These upgrades ensure continue stability, security, compliance, and reliability.
Wednesday, January 24 | 8 PM - 12 AM | Disruptive
File Server Maintenance
- ISS staff will be performing upgrades to the file server related to staff department drives and Marketing & Communications. These upgrades ensure continue stability, security, compliance, and reliability.
- Disruptive for the following services:
- Staff department drives (M:\)
- Marketing & Communications file server
Saturday, January 27 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Monday, January 29 | 10 PM - 4 AM | Disruptive
Authentication Services Server Maintenance
- ISS staff will be performing upgrades to the server related to authentication services. These upgrades ensure continue stability, security, compliance, and reliability.
- Disruptive for the following services:
- AcademicWorks
- Brightspace
- EZProxy
- Focus2
- Guardian
- KnowBe4
- Pharos
- RAVE Guardian (Public Safety)
- RegisterBlast
- Softdocs
- Whoisnext
- WorldShare
- Zoom
Last updated 4/1/2024
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