WebAdvisor Troubleshooting
NOTICE: If you are using the web browser Chrome and get an error that reads, "Your connection is not fully secure", follow these instructions:
Right-click the "Not Secure" message to the left of the URL (or the web address in the top of the browser).
Select Site Settings.
Set "Insecure Content" to allow.
If you are using the web browser Firefox and get an error that reads,
"Secure Connection Failed" click on "Enable TLS 1.0 and 1.1".
If these instructions do not work for you, contact our Tech Support.
- I keep getting a message when I try to log in to WebAdvisor/Student Planning that says, "The maximum number of cookies have been reached".
- You will need to clear out the cache, cookies, or temporary internet files on your browser or mobile device.
- For assistance with this task, you can go to https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser, find the browser you are using, and follow the instructions.
- I cannot log into WebAdvisor/Student Planning
- Make sure all holds have been cleared through Highlander Central.
- If you're not enrolled in the current or previous long semester (fall or spring), go to Highlander Central in the Enrollment Services Center to update your records and get registration clearance.
- If you were a new student at MCC in after Fall 2015, or if you are required to take a developmental course, you will need to meet with your advisor in order to start registering for classes each semester.
- I cannot register for a specific class.
- If you're required to take developmental classes, be sure to register for those classes before registering for any other classes. The developmental class and subject area will be determined by your scores on the TSI Assessment. The developmental class must be in the area related to the section of the test that you did not pass. If you are required to take a reading developmental class, you must register for the recommended reading developmental class before registering for any other classes.
- Be sure you've met the prerequisite for the class as listed in the class schedule and General Catalog. If you completed the prereq at another college or university, be sure you've submitted a transcript to Highlander Central.
- If you're trying to register for HIST 1301 or 1302, GOVT 2305 or 2306, PSYC 2301, or ENGL 2322, 2323, 2327, 2328 or 2333, be sure you've passed the reading section of the THEA or Accuplacer or have credit for READ 0302 or INRW 0402.
- I cannot complete the registration process.
- Be sure you're enrolled in the appropriate developmental class. Your advisor will know which class you need. When developmental courses are required, the system will not allow you to complete the registration process without first registering for the appropriate developmental course.
- If you were required to take a test, make sure you've submitted your test scores to Highlander Central. The system will not allow you to complete registration without the appropriate test scores. If you are required to take a reading developmental class, you must register for the recommended reading developmental class before registering for any other classes.