Alerts & Outages


To minimize disruptions, ISS monitors the health of IT systems and services.  Should a service interruption occur, a notification will be posted to Alerts & Outages and the Tech Support pages. 

Questions, for issues not listed? Please contact Tech Support 

Current Alerts & Outages   

Service Degraded 11/28/23: Brightspace Winter Minimester/Spring Course Access & Listings

New Students: Access to Brightspace may be delayed, for several days, after registration.

Winter Minimester/Spring course listings may not be available until one week before the applicable semester is scheduled to begin.     

More information on Alerts & Outages


Table showing service symbol, status, and definition.

Service Symbol

Service Status

Service Definition 

System Normal - Green Checkmark Normal Service is operating normally. 
System Degraded - Yellow Exclamation Point Degraded Service is degraded when some functions are working and some are not. The service may still be used. However, some things may not work as expected
System Outage - Red X Outage Service is no longer functioning and is unusable. 
Scam Alert Phishing or Scam Alert Phishing alert or scam received at MCC.   
System Maintenance - Grey Gear Maintenance Service may not work normally during this time. Scheduled maintenance is published on  Maintenance

Resolved Past Issues

Resolved issues, over the past few months, are listed below. 

System Normal - Green Checkmark  11/27-11/28/23: Long-Distance Calling Outage

  • 11/28 926 am.  All systems are functioning normally.  This issue is RESOLVED. 
  • 11/27 915 am. ISS is investigating an issue with long-distance calls.  The vendor has been engaged. 

System Normal - Green Checkmark  11/16/23: Brightspace Disruption

  • 442 pm.  All systems are functioning normally.  This issue is RESOLVED. 
  • 330 pm. ISS staff are tracking a Brightspace disruption. The vendor is working on the issue. We have no time frame on a fix. Vendor status page:   https://status.d2l.com/brightspace.mclennan.edu

System Normal - Green Checkmark  11/2/23: Brightspace Winter Minimester/Spring Course Access & Listings

Access to Brightspace may be delayed for some students, for several days, after registration.  Account updates are in progress and access should be available as follows:
  • 11/10 for faculty
  • 11/21 for students
Please login after these dates to check if your Brightspace access is available.  If you still do not have access, please wait a few more days and try again.  Winter Minimester/Spring course listings may not be available until one week before the applicable semester is scheduled to begin.

System Normal - Green Checkmark  10/31-11/1/23: Registration Degraded

  • 11/1 938 am.  All systems are functioning normally.  This issue is RESOLVED. 
  • 10/31; 523 pm. ISS staff are investigating issues that intermittently stop students from completing registration.  ISS staff are working closely with Registration & Records to fix the issues.  We will update once we know more.  

System Normal - Green Checkmark  10/19/23: MCC-Students Wi-Fi Network Outage

  • 946 am.  All systems are functioning normally.  This issue is RESOLVED. 
  • 934 am. ISS staff are currently investigating an outage to the MCC-Students wireless network.

System Normal - Green Checkmark  10/19/23: Network Outage at Highlander Ranch for the following buildings: Arena, Vet Tech, and Maintenance

  • 926 am.  The Maintenance building is back online.  This issue is RESOLVED.  
  • 918 am.  Vet Tech is back online. 
  • 909 am.  The arena is back online. 
  • 834 am. All phone and network services are down at Highlander Ranch for three buildings, the Arena, Vet Tech building and the Maintenance Building. ISS staff are working on the issue. 

System Normal - Green Checkmark  10/17-10/18/23: Long-Distance Calling Outage

  • 10/18; 737 am.  All systems are functioning normally.  This issue is RESOLVED.
  • 210 pm.  ISS staff continue to work with vendors to resolve the issue.  
  • 10/17; 912 am.  ISS is investigating an issue with long-distance calls.  The vendor has been engaged.

System Normal - Green Checkmark  10/3-10/4/23: Long-Distance Calling Outage

  • 941 am.  All systems are functioning normally.  This issue is RESOLVED.
  • 10/4; 849 am.  The status has not changed.  ISS staff continue to work with vendors to resolve the issue.  Next update will be 10/5 at 9 am or when resolved.
  • 405 pm.  ISS staff continue to work with vendors to resolve the issue.  Next update will be 10/4 at 9 am. 
  • 10/3; 134 pm.  ISS is investigating an issue with long-distance calls.  The vendor has been engaged.                         


Last updated: 12/01/2023