Alerts & Outages

4/7/24: Students Unable to Access Brightspace

• 122 pm. This issue is RESOLVED
• 1246 pm. ISS staff have identified the fix and estimate it will take 2 hours to complete.
• 1226 pm. ISS staff have identified an issue preventing students from logging into Brightspace. We are working on the issue.

4/1/24: Password Reset Email Degraded

• 431 pm. This issue is RESOLVED
• 1210 pm. The password reset email is still delayed. It is now taking about 15 minutes to receive the link (in the email) to reset your password.
• 848 am. ISS is aware there is a delay in the the password reset email. It may take up to an hour, to receive the link (in the email) to reset your password.

3/19/24: Softdocs Etrieve Outage

• 1013 am. Softdocs Etrieve service has been restored. This issue is RESOLVED.
• 934 am. The vendor confirmed the issue, and they are working to restore services. We do not have an estimated time to restoration.
• 906 am. Softdocs Etrieve support is actively working to get the site back online.
• 813 am. ISS staff identified an issue with Softdocs Etrieve and are engaging the vendor.

3/14/24: Internet Outage

• 311 pm. The network connection has been restored. This issue is RESOLVED.
• 3 pm. ISS is aware of an issue with our Internet provider. The vendor is being contacted for this outage. Outside resources will not be available. Internal sites (such as SharePoint) may still work. Other services such as internal email (such as inter-departmental) will still function. Email that goes to the outside of the McLennan network will not be sent or received.

3/5/24: Cisco Finesse Outage

• 910 am. This issue is RESOLVED.
• 750 am. ISS staff have identified an issue with the Cisco Finesse system. This impacts the main department contact phone numbers, across campus.

3/5/24: Power Switch Outage

Scheduled maintenance will cause power to be disrupted for the Main Campus, MCC Foundation, ESEC, Highlands Gym, and Highlander Ranch.

All IT Services including: Brightspace, employee email, and phones will be down.

All Help Desk Tickets (KACE), submitted during this time, may be lost without a response.

2/20/24: Student WiFi Service Degraded

• 509 pm. Student WiFi network is operating normally. This issue is RESOLVED.
• 401 pm. ISS staff have identified an issue with the Student Wireless (WiFi) Network.

2/5/24: Network/Phone Outage Across Campus

• 459 pm. All phone and network systems are operating normally. This issue is RESOLVED
• 247 pm. ISS staff have identified the cause and mitigated it. We are working on a couple of floors still having issues. We've almost got this one completely fixed.
• 1241 pm. ISS staff have phones working again. There are still some network connectivity issues in pockets on campus. We’re working on those issues.
• 1130 am. ISS staff have identified the issue, but not the cause. You may see your phone come online an go back offline. The team is working on it.
• 1106 am. ISS staff are investigating reports of network and phone outages across campus. We'll update when we know more.
• 1034 am. ISS staff is aware of an issue with Cisco Jabber. The solution is to have a technician uninstall and reinstall the software. Please call the Help Desk if you need assistance reinstalling Cisco Jabber.

1/26-1/29/24: Cisco Voicemail to Email Degraded

• 1/29; 8 am. All systems are functioning normally. This issue is RESOLVED.
• 1/26; 834 am. ISS staff are aware voicemail is not being transferred to email and are working to resolve the issue. Vendor has been engaged.

1/8-2/2/24: Employee Email Degraded

• 2/2; 845 am. Issue is resolved.
• 1/22; 755 am. ISS have determined the cause of the warning banner issue. A permanent fix is ready and maintenance will be performed at 1 pm. See the Maintenance page for more details.
• 1/18; 817 am. ISS staff continue to work on issues related to people having erroneous banners.
• 1/12; 316 pm. ISS staff continue to work on email issues. We've had an issue receiving external emails.
• 1/11; 210 pm. ISS staff are working on outstanding issues. We continue root cause analysis and correcting issues as we find them. We believe all employees are able to send and receive emails. However, some people are still seeing erroneous banner warnings. When this issue is resolved, banners will be relevant.
• 1/10; 942 am. ISS staff are still working on this issue. The vast majority of people are now able to email. We have found an additional vendor mistake, and some people were put into the incorrect email database. We have initiated additional review to fix any other related issues.
• 1/9; 1149 am. ISS staff are still waiting on some clients to update configurations.
• 1/8; 951 am. ISS staff have identified the issue. A vendor misunderstood a directive and erroneously set email mailbox limits. Those changes have been rolled back. But, it will take some time for them to take effect. ISS staff are monitoring and will report when we know more.
• 1/8; 833 am. ISS Staff are investigating reports of email account full messages for employee email accounts. People report emptying their email accounts and the message still persists. This could be preventing some people from receiving or sending emails.

1/18-1/19/24: Help Desk Ticket System (KACE) Outage

• 117 pm. All systems are functioning normally. This issue is RESOLVED.
• 817 am. While the service has been successfully restored, we must inform you some tickets were lost. If you submitted a ticket between January 17 and January 19 (prior to 3 am), please be advised that your ticket is among those affected.
  • In case you were in direct communication with a technician, we recommend you reach out to them directly to assist in creating the lost ticket OR
  • If you are uncertain about the status of your ticket, we encourage you to contact our Help Desk. Our dedicated team will assist you in recreating the ticket.
• 1/19; 211 am. KACE service is restored.
• 1/18; 353 pm. ISS staff are investigating an outage with the Help Desk Ticket System (KACE). The site is currently unreachable. Please contact the Help Desk at 254-299-8077 or LTC 210, until the service is restored.

1/17-1/18/24: Main Campus Power Outage

• 1/18; 1 am. All systems are functioning normally. This issue is RESOLVED.
• 1/17; 4 pm. MCC experienced a power outage on the main campus. Campus was closed and repairs were planned to take place overnight.

1/8/24: Highlander Ranch Power Outage

• 1209 pm. All systems are functioning normally. This issue is RESOLVED.
• 1144 am. Highlander Ranch is currently experiencing a power outage. Battery backup is keeping systems online for now. But, battery power will be exhausted eventually causing a telephone and internet outage there. Oncor estimates power will be restored by 2 pm.

1/2-1/3/24: Brightspace Spring Access

New Students: Access to Brightspace may be delayed, for several days, after registration.