Alerts & Outages

To minimize disruptions, ISS monitors the health of IT systems and services. Should a service interruption occur, a notification will be posted to Tech Support. Past, resolved issues, are listed below.

Types of Alerts, Symbols & Descriptions

Types of alerts with symbols and descriptions
Alert Type Alert Symbol Alert Description
Normal Service Normal Service is functioning as expected.
Degraded Degraded Service Some service functions are downgraded. The service may still be used; however, some items may not work as expected.
Outage Service Outage Service is no longer functioning and is unusable.
Scam Scam Alert v2 Scam alert received. Be aware.
Maintenance Maintenance Service may not work as expected, during this time. Scheduled maintenance is published on Maintenance.

January

  1. 1/22-1/23/26: Outlook & Office 365 Degraded
    • 1/23/26, 8:24 AM: This issue is RESOLVED.
    • 4:31 PM: We are still experiencing issues receiving email from outside email addresses. Other services are intermittently impacted. Next update will be at 8:30 AM on Friday, January 23 or earlier if the issue is resolved. For additional details, see Microsoft Service Health Status
    • 3:48 PM: The issue persists. We have confirmed email from MCC to other MCC accounts is working. Email from MCC to external addresses (e.g. Gmail) takes longer than usual. Email from external addresses to MCC is not working. This means, messages from offsite services like Brightspace are not being delivered. We are seeing them arrive; but, they are not being delivered. We will keep you updated.
    • 3:23 PM: Microsoft 365 is still experiencing a service degradation. Microsoft reports they have restored the affected infrastructure; but, it's going to take some time for the load to balance out. We are keeping an eye on this. There are intermittent issues and things seem to take longer. Email is queuing as expected.
    • 1/22/26, 1:22 PM: ISS staff are tracking a reported issue with Microsoft's online environment. This is causing issues with Teams, Outlook, and all O365 services. We will keep you updated as we can. For additional details, see Microsoft Service Health Status.
  2. 1/20/26: McLennan Wireless Network Outage
    • 10:07 AM: This issue is RESOLVED.
    • 9:55 AM: ISS staff are deploying a fix right now. Testing continues. You may see intermittent availability.
    • 8:31 AM: ISS staff are investigating issues with McLennan Wireless Network. We have engaged our vendor and have not ETA on when service will be restored.
  3. 1/14-1/15/26: Softdocs Etrieve Outage
    • 1/15/26, 8:51 AM: This issue is RESOLVED.
    • 1/14/26, 2:53 PM: The vendor has informed us that Softdocs is currently inaccessible and they are investigating.ISS staff are monitoring the situation and will provide updates as they become available.
  4. 12/11/25-1/2/26: Email Account: New Students for Spring 2026
    • 1/2/26: This issue is RESOLVED.
    • 12/11/25: If you are a new student accepted for the Spring 2026 semester, you will lose access to your student email account, during the above time frame. More information on IT Hub.

December

  1. 12/13-12/15/25: Email Migration to Office 365
    • 12/15/25: This issue is RESOLVED.
    • 12/13/25: Mclennan Community College (MCC) will be migrating email services to Microsoft Office 365. During short portions of this maintenance window, Outlook may disconnect or prompt you to restart. During this time, any email sent to your MCC address will be safely queued by our Barracuda email security service and delivered automatically once the migration is complete. If you experience issues after the migration window, try restarting Outlook first. If problems continue, please contact the Help Desk.

November

  1. 11/24/25: Employee Email Degraded
    • 11:37 AM: This issue is RESOLVED.
    • 11:17 AM: ISS staff are investigating issues with Employee Email. You may be seeing some intermittent issues.
  2. 11/18/25: Softdocs Etrieve Degraded
    • 1:43 PM: The vendor has reported that Softdocs Etrieve is back up and running. Monitoring continues, but everything is operating normally. This issue is RESOLVED.
    • 11:54 AM: The status is unchanged.
    • 9:21 AM: The vendor has reported that Softdocs Etrieve continues to operate at a Degraded Performance status. It may be up and down for a period of time. ISS staff will report back when we know more.
    • 7:35 AM: ISS staff and the vendor are working to restore access to Softdocs Etrieve. The vendor reports this issue is due to a Cloudflare outage impacting many of their clients. They are monitoring the situation. ISS staff will report back when we know more.

Last updated: 1/23/2026

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