Alerts & Outages

To minimize disruptions, ISS monitors the health of IT systems and services. Should a service interruption occur, a notification will be posted to IT Hub. Past, resolved issues, are listed below.

August

  1. 8/27/26: Virtual Desktops Degraded
    • 9:46 AM:This issue is RESOLVED.
    • 9:38 AM: The issue has been upgraded from an OUTAGE to DEGRADED. ISS staff have been able to get some terminals back online. People may be seeing intermittent connections. Estimated time to full recover is 5 minutes.
    • 8:27 AM: ISS staff are investigating an outage with our virtual desktop environment. Computers located in the Math Lab, Library, Liberal Arts Lab, and kiosks throughout the college are affected and unusable. We do not have an estimated time for recovery. We will provide updates as soon as we know more.
  2. 8/26/26: Softdocs Etrieve Degraded
    • 8:35 AM:This issue is RESOLVED.
    • 7:50 AM: Softdocs Etrieve reports they are currently experiencing degraded performance affecting Etrieve Central. Forms are unable to be saved or downloaded, and users may see a 403 error message or a failure message. They are actively investigating the issue and working toward a resolution. They will provide updates every 60 minutes until the situation is resolved.
  3. 8/24/26: Microsoft Office Tools Degraded
    • 4:23 PM:This issue is RESOLVED.
    • 1:12 PM: Microsoft is still working on the issue. There is a backlog, and they still have not been able to fix the cause. Users may still have issues activating any Microsoft product.
    • 11:09 AM: Microsoft's activation service is currently degraded and preventing some people from activating licensed products include Office, Excel, and others. Users must reactivate services when they have not used them for more than 30 days. Many people are attempting to use these services today and are seeing errors. Microsoft is working on the issue, and we advise people not to uninstall or attempt to reinstall Office products right now.
  4. 8/18/26: Softdocs Etrieve Degraded
    • 12:39 PM:This issue is RESOLVED.
    • 10:13 AM: Softdocs Etrieve is experiencing an issue this morning, and it is causing degraded performance. The vendor has identified the issue and is testing the fix.
  5. 8/13/26: MyMCC Degraded
    • 9:44 AM:This issue is RESOLVED.
    • 9:41 AM: The maintenance is complete. ISS staff are evaluating and testing to confirm the issue is resolved.
    • 9:34 AM: MyMCC is undergoing an emergency maintenance starting now for a full restart. We will notify once it is back online.
    • 9:14 AM: ISS staff are investigating issues with MyMCC being slow. Some students/employees may be unable to login. We are working to resolve the issue.

July

  1. No Alerts or Outages
    • No alerts or outages to report for July 2026.

June

  1. 6/15/26: Cisco Finesse Degraded
    • 9:42 AM: This issue is RESOLVED.
    • 8:53 AM: ISS staff are investigating issues with Cisco Finesse. Some employees may be unable to login. We are working on this issue.

Last updated: 8/27/2026

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